RBI measures won't affect existing customers. Similar measures could be taken for larger banks that faced recent outages

The Reserve Bank of India (RBI) on Thursday morning directed the country’s largest private sector lender, HDFC Bank, to temporarily halt all its digital launches as well as new sourcing of credit card customers, following various outages the bank faced due to technical glitches in the past two years.

“The RBI has advised the bank to stop i) all launches of the digital business generating activities planned under its programme ‐ Digital 2.0 (to be launched) and other proposed business generating IT applications and (ii) sourcing of new credit card customers. In addition, the order states that the bank’s board examines the lapses and fixes accountability,” HDFC Bank said in a notification on exchanges in the morning.


The RBI action came after the bank customers faced a number of incidents of outages in internet banking, mobile banking, and payment utilities of the bank over the past two years. On November 21 this year, the bank faced outages in its internet banking and payment system due to a power failure in the primary data center. >>> Read More

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